Questions, answered
The things people ask us most — before signing up and after. Can't find yours? Ask us on the contact page.
What is GawwaK AI?
GawwaK AI is a multi-channel messaging platform: run WhatsApp and SMS campaigns, grow and organise contact lists with consent tracking, answer customer questions with a bilingual AI assistant, and measure every send — all from one dashboard.
How does WhatsApp sending work — do I need the official Business API?
GAWWAK connects to your WhatsApp account by QR pairing, the same way you link WhatsApp Web: scan a code and your gateway session is live. No BSP registration is required for this mode. If your business specifically needs the official WhatsApp Business Platform, talk to us before choosing an approach — we'll help you decide.
How does SMS sending work?
You install the GAWWAK relay app on one or more Android phones and register them as senders. Each relay gets a country, throughput cap, and health status; campaigns route to the best available device and report delivery back when the handset confirms.
What is the AI assistant and how does it learn my business?
It's a rules-plus-AI chatbot. You upload FAQs, price lists, and policies to the knowledge base; the AI answers from those documents (never the open internet) in English or Arabic. Exact answers like prices can be pinned as rules so they never vary. A built-in simulator lets you test everything before switching it on.
Does it really answer in Arabic?
Yes — English and Arabic, including everyday dialects and mixed-language typing. It replies in the language the customer wrote in, and STOP / إيقاف opt-out keywords are recognised in both.
How do opt-outs and consent work?
Every contact records how they consented (WhatsApp, SMS, or both), and campaigns only reach contacts who consented on that channel. Replies of STOP or إيقاف unsubscribe the contact from that channel immediately — matched exactly, so messages like "stop by tomorrow" don't trigger false opt-outs.
Is there a free plan?
Yes — you can create a workspace and start sending without a paid plan, with a daily allowance for AI assistant replies. For business pricing on higher volumes, contact us and we'll put together the right plan.
Can I run more than one business or brand?
Yes — one login can hold multiple workspaces (for example, one per brand or country). Data is fully isolated between workspaces: each sees only its own contacts, campaigns, and conversations.
Can my team collaborate?
Yes — invite teammates with owner or admin roles. Conversations can be assigned and tracked as open, assigned, or closed, so customer replies never get lost.
What happens when I import a WhatsApp group?
GAWWAK lists your groups (including ones you've left), lets you search and select members, and imports them into a list with consent fields. Saved contact names from your address book appear next to numbers where WhatsApp exposes them.
Where is my data, and who can see it?
Your data lives in your workspace with strict tenant isolation — another company's administrators can never see your contacts, sessions, or messages. Platform staff access exists only for operational support, and answers from the AI never pull from other customers' content.
How do I get help?
Three ways: the contact form on this site, email at support@gawwak.net, or WhatsApp at +44 7405 599218. The AI assistant on this site can answer product questions instantly too.