An AI assistant that answers in English and Arabic — 24/7
Combine deterministic rules with an AI trained on your own knowledge base. Customers get accurate answers to real questions; your team gets handoffs when a human should take over.
Two engines, one experience
Rules handle what must be exact. AI handles everything customers actually ask.
Rules you control
Create intents with keywords, patterns, or NLP matching, set priority and confidence thresholds, and decide what fires when. Perfect for prices, addresses, and anything that must never change between answers.
AI for the rest
When no rule matches, the assistant answers using your knowledge base — with your chosen persona and tone. It cites the document it learned from, keeps conversation memory, and degrades gracefully if AI is off.
Everything built in
Knowledge base
Upload FAQs, price lists, and policies as .txt, .md, or .csv. The assistant answers from these documents — not from the open internet.
English & Arabic
Handles English, Arabic, everyday dialects, and mixed-language typing — answering in whatever language the customer wrote in.
Guardrails
Built-in protection against prompt injection, accidental PII disclosure, and off-topic answers, each switchable by your admin.
Test simulator
A threaded test panel shows every reply with model, source document, and token details — try it before customers ever do.
Human handoff
Conversations that need a person move to your team's queue with open/assigned/closed statuses — the AI never pretends to be human.
Usage insights
Daily counters for AI calls, tokens, and cache hits, right in your workspace — so you always know where you stand.
Live in three steps
- Turn on the AI tab in your bot settings and set persona, tone, and hours
- Upload your knowledge — FAQs, prices, policies (a few files is plenty to start)
- Test in the simulator, then switch it on — customers are served instantly
Free workspaces get a daily AI allowance; paid workspaces run on higher-capacity models. Your admin sees the live tier chip in the workspace.
Customer writes:
"بدهم أعرف إذا في توصيل للعمان وكم الشحن؟" — a dialect-heavy Arabic question.
Assistant answers:
The same dialect, with your delivery areas and shipping fee from your knowledge base — plus an offer to continue on WhatsApp with your team.
Put your FAQ on autopilot
Set up the assistant in your workspace and test it before enabling it for customers.